Beckley's RVs separates our self from the rest of the RV industry because of our dedication to customer satisfaction. We are so dedicated to this goal that we have hired an outside company to generate monthly CSI reports that track how our sales team and service department are performing as related to customer satisfaction. CSI stands for Customer Satisfaction Index. Our RV salesmen are graded on this report and strive to make every customers visit a positive one.
ADDITIONAL TESTIMONIALS: SALES
Dear Tim,
Thank you for all your help with the purchase of our first RV. Kevin and I have been searching for quite awhile looking for just the right travel trailer. You asked us lots of questions and then guided us to the perfect one. The floor plan meets all of our need beautifully.
We have had the "Waggin" (named for the wagging tails of our dogs on a trip) for a little over a month. In that time we have been to Camp Lejeune, North Carolina to see our daughter off before she shipped out to Afghanistan. I was able to feed 3 very hungry Marines several meals using the outside kitchen without any difficulty. We have been to Pennsylvania for a long weekend at the Renaissance Faire. We ended up hosting an impromptu gathering one evening for 4 of our friends with plenty of room and seating to spare. Our last adventure was to Texas for a family reunion. Needless to say many of the aunts, uncles and cousins were quite impressed with our new traveling home. They got pretty cold in their tents and sleeping bags while camping and we had to turn the heat down because we were toasty warm in the "Waggin". I especially appreciated the tutorial you gave us before we left that first day. We were confident and prepared to begin our adventures. We will keep you in mind when it's time to upgrade to a motorhome.
Again, thank you so much. I greatly appreciate your personal attention.
Christy
Pat,
Many thanks for helping us get back into camping.
Both you and Manager Steve displayed your knowledge, professionalism & courtesy with us, making our experience easy. We could not have gotten a better deal anywhere else.
We'll certainly remember our experience when trade time comes around or if a friend needs to make an RV purchase.
Thank you again for all of your assistance.
With sincere appreciation,
Joe & Linda Kozlowski...Lewisberry, PA
Hi Brian,
We received your note in the mail this past week and wanted to let you know how VERY pleased we are with our purchase this past summer. We took it out on Halloween weekend to try and use it once before the season ended. We had a wonderful time getting to know our new to us RV. Even though it was a rainy weekend we still had a wonderful time meeting new people and making new friends.
We also wanted to let you know how painless you made the purchase for us. We came on what was probably one of your busiest days of the year. You walked us through the process and made it very easy. We also love your sense of humor. I wish buying a car was this easy. They could certainly take lessons from Beckley's on how to close a purchase in a timely manner. When we came to pick up the trailer you walked us through everything which made it nice for us since this is our first RV. When we went into the Parts Dept. for our after orientation purchases we let them know this was our first RV. They were also great in telling us everything we would need without necessarily over selling us things we could use but didn't "have to have" right away. I like that way of doing business. We have been back to purchase some of those "extras" that make life a little easier when camping.
We brought it up to have it winterized and your Service Dept. is second to none. I dropped it off the night before for winterization and some other work and was pleasantly surprised when I received a call at 11:30 a.m. saying it was done! Enclosed are a few pictures of our trip in October. You will also notice one member of the family had staked out her territory!!! Thanks again for all your help and everyone at Beckley's that helped us.
Tom and Beth Smith, Mount Airy, Md.
"We are safe and sound! Thanks for your help Mike, you should realize those little things make the biggest difference. That is why you are successful at what you do; you attach yourself to the product AND the customer beyond the sale!!! I can tell you from experience, there are not many like you out there and is the exact reason why you have earned our business and respect. You can count on us for returned business for that DP in the near future and my small talk with others in the market for an RV. Going above and beyond, other than what is expected, is a key component in your career field and will guarantee you customers like us who are reassured we made the right choice. Thanks Mike and it was a great pleasure meeting your family, they are what's most important! Take care." Ken Baker
"Good Afternoon! My husband and I purchased a Coyote hybrid from Beckley's at the RV show in Timonium last February. Our experience has been nothing short of wonderful! The professionalism, knowledge and courteousness of your entire staff from sales (Shawn Godard), parts, and service is something that management should be proud of. You don't sell an RV and then leave the customer out in the cold. We attended the winterization seminar last Saturday and it was a very valuable use of our time. We would not consider buying an RV from any other dealer and will certainly refer any one we know that is in the market for an RV to Beckley's. Once again, thanks for making our experience enjoyable!" Barb and Billy Thomas
"I am sending this letter to tell you how wonderful & professional your staff is. Last weekend while on our way to Gettysburg to go camping, we got a blow out on RT 15. We pulled up to the gate and realized that the service department was closed, but when we went inside you guys went above and beyond your duties to help us. I just want to tell you how grateful & humble we are for the great service we received and how your staff is very courteous and very professional. I know that people don't get good letters for the good things that people do, so I want you to know that at Beckley's you are great people and you saved our weekend. We will always be thankful for you!" Rebecca and Justin Quittner
"Greg was very nice and had a great personality. We would refer him to our friends & family." The Grahams
"Joni is an exceptional talent and treated my wife and I like family. You are fortunate to employ her. This has been the best buying experience of my life. The vision that someone created to provide a courteous, caring, customer focused journey from initial contact thru delivery is a stroke of genius. Beckley's should be the mold for other sales businesses to emulate. I would like to commend Joni, Dan, Kenny, Geoff & Neil for their "I can't do enough for you" attitude. I would not only recommend Beckley's for RV needs, but as a role model for other businesses to follow if they want to achieve excellence." Jeff Barnes
"Our sales representative, Louis, was outstanding in helping us decide which type of RV we wanted & what we could use as a family. His patience in taking us from one RV to another and showing us the finer points of each was extensively helpful in making our decision. Overall, my experience in purchasing my first RV and purchasing it at Beckley's was a joyful experience, with no price hassling and dealing with sales, finance, and parts department personnel was interesting, informative, and entertaining. Keep Louis Weaver!" James Farrow
"Shawn is very professional and a real pleasure to do business with. We would definitely buy from Beckley's again." Stanley Runk Jr
"I wanted to take a moment and thank you personally for such a great experience buying our first motor home from Beckley's!! First of all, you have a wonderful staff at Beckley's that has been nothing less than superb! Everyone treated us with much respect and with great smiles. It was such a great pleasure dealing with a dealer who cares about their employees and most of all, the customer.
We have visited many dealers over the past year looking for the right Class A and I can honestly say none compare to the operation and staff we experienced yesterday at Beckley's!! WOW...it makes us want to come back again and again just visit such pleasant folks.
Mike Boerum was such a pleasure to deal with and filled our heads with so much product knowledge and was always there for us no matter what the question and concern was over the past year as we narrowed our search down. His demeanor, attitude and personality are something we have never experienced in a salesperson... EVER! He is a "one of kind" type of guy! The politeness and gratitude did not stop there as we met Tom the driver, Bill, Steve in finance, the staff in parts and the service center all are such great folks! You can tell they all enjoy and take pride working for Beckley's. In closing, you have won over our trust in a dealership, hands down! You can expect ALL of our referrals about camping and RV's to come only to you folks. Thanks for such a great stress-free experience, we appreciate all you did and will do for us!!! THANKS!!" Ken Baker
"Brain is a really nice guy. He is the kind of person that one would like for a next door neighbor or friend." The Dowers
"Dan was very courteous, steadfast, timely & an all around great person to work with." The Howe Family
"David was wonderful and we were very impressed with how he spent 4 hours to demo popping up and down. We love our camper!" Mary Price
"David was a fantastic person to deal with- no sales pitch- just straight & to the point!" C. Beauharnois
"Greg was friendly and helpful and was also attentive to detail. He was a great rep to work with!" The Hall Family
"Joni & Brian are top notch in customer service. They are why we came back again." Bob Crickenberger
"Join went above and beyond to assure we understood everything about out camper. We will definitely recommend Beckley's & Joni to anyone looking to purchase." The Rochons
"Mike was professional, answered all my questions and was not pushy and gave me my space." The Consevages
"We met Shawn at the RV Show and he was the first salesperson who answered our questions without sitting down to do paper work first. We picked our RV up right after a snow storm and we were impressed with how ready everything was. We felt like our business was appreciated." V & M Burrall
"Shawn in awesome & answered all our questions and was very helpful. We won't ever go anywhere else. We love Beckley's!!!!!" The Ruggles
"Sherri was very pleasant. It was a win/win situation." A. Krise
" On Monday February 3, my wife and I picked up our new camper from Beckley's. Throughout the entire process, from sales to finance to parts and service, we had such an enjoyable time and never had a more satisfying experience when buying a large ticket item such as a camper. In particular, Shawn our salesman was just fantastic to work with and really got us into the kind of camper we always wanted. He and everyone at Beckley's should be commended on the wonderful job that they do. I plan to recommend to everyone in the future that might purchase a camper to try your dealership first. Again, thank you for everything.
" Matthew and Melinda B.
"Your sales staff was great and stuck with us for 6 months until we found the perfect pop-up. We drove over 2 hours to get to your lot. Our local dealers would not work with us." The Enck Family
"We visited 4 area dealerships over several months. Your sales department was the only ones who followed up with us and checked in on how we were coming along in our search for the right RV. At one point we were considering another make at another dealership. A sales associate took this news very professionally and called us back with a lot of information. It made us step back, rethink, and ultimately buy from Beckley's. They were always enthusiastic, friendly, and most of all worked for our business." The Goldstein Family
"Your sale staff was very patient with my husband who kept changing his mind and wandering off. Our salesman answered all our questions and even helped move our things from the old camper to the new one. Everyone was very helpful and nice and went out of their way to make the whole transaction go as smooth as possible." The Sampson Family,
"Everything you said and everything you did was just as you said it would be. Nothing was left undone. It was truly a pleasure dealing with everyone at Beckley's. And you are right; everything you do is just for us. THANK YOU!" The MaGaha Family
"I purchased a fifth wheel from Bob Beckley in 1994, and your staff has demonstrated that you continue to carry on the Bob Beckley tradition of quality service and personal & friendly service that is extended to your customer base. You have a great team at Beckley's." The Hickey Family
"As always, sales provided us the best price on exactly what we needed. They never try to sell us too much or too little. This is why we are 3 time customers." The Stauffer Family
"Your employees have a can do attitude and continue to make the customer happy!" The Kreitz Family
"What can I say about Beckley's? Your people are very nice, very fair, and very courteous. We were buying a pop up but got treated like we were buying a brand new motor home. That separates you from other dealerships and earns our repeat business." The Kidd Family
"Our sales experience was completed in a timely manner and was very thorough. Our purchase was a very satisfying experience...no smoke and mirrors, just an excellent effort by all persons involved." The Taylor Family
"Your sales staff provided a friendly, enjoyable purchasing experience. When my wife stopped at your competitor's location, the sales staff would not even go outside to show her pop ups they had. Your team took the time to answer all her questions and show her various models and options available. Thank you!" The Williams Family
"We were very impressed by all the employees we encountered at Beckley's. You have a very nice showroom and a very knowledgeable sales staff." The Smith Family
"Your financial team and sales team worked with us and for us instead of for themselves. As a result we got our dream and you got a lifetime customer." The Brown Family
"I just want to take a few minutes of your time to let you know how grateful we are that we got to acquire an rv through your business. We first went there last Oct looking for an rv that we could use long time. We met Daryl Corbin. He is a GREAT salesperson. He was very patience, took his time, was very polite, answered all our questions, very knowledgeable, and did not hesitate to take us back and forward into different units. Something unexpected came up and we were not able to purchase the rv last year. But this year after learning about the rv show we were able to go back looking for another type of rv. We decided to go back to Beckleys and have Daryl help us again. Even that this time we were looking for a much cheaper unit because of the change of plans, he once again, was very helpful as the first time. Making for us possible to own our first rv.
It is people like Daryl and of course your company ideals that make business to keep going strong. I thought it was good for management to know because most of the time when customers are angry they let management know, but very often we forget to send notes when things go well. We hope Beckleys will continue to do well while we face difficulties in our economy. We are certainly recommending you to our friends.
I will send a copy of our note to both of them, but please do thank them also from our part. We believe you have in them a great asset for your company. " Ileana and Kenneth Lund
ADDITIONAL TESTIMONIALS: SERVICE
"All work was completed on time. This is very important to me since I live 2 hours away. You seem organized and prepared for the necessary work." The Boswell Family
You got us in right off the highway. You serviced my trailer years ago when I lived in West Virginia. Fortunately, you were nearby when my refrigerator went caput. Thanks for your timely and excellent help. (Customer from CA) The Purvis Family
Our service appointment went very smooth. Your whole team made us feel important. Move closer to Harrisburg, PA! The Kellen Family
"Our experience with your Service department always proves to be smooth, accommodating & helpful. Everyone is extraordinarily pleasant. We are happy customers and we'll see you again!" The Gill Family
"My husband was in the hospital when the RV was ready for pick-up. Service had the RV delivered at my convenience. That was very much appreciated." The Mirr Family
"Your service department is always helpful and willing to accommodate me. Thought that I would need to leave my RV, but your staff knew the problem with the slide out and the repair was done right away. Everyone I have dealt with has been great!" The Woodley Family
"Service was able to squeeze me in on short notice right before I was due to leave on a camping trip. That kind of customer service counts in my book and makes me a loyal customer." The Wyatt Family
"You are always accommodating and professional. Keep up the good work and the excellent training of your employees." The Whiteford Family
"Everyone was so friendly and polite. Guess the only thing you can do to improve would be to make house calls." The Hill Family