Beckley's RVs Customer Testimonials

Beckley's RVs separates our self from the rest of the RV industry because of our dedication to customer satisfaction. We are so dedicated to this goal that we have hired an outside company to generate monthly CSI reports that track how our sales team and service department are performing as related to customer satisfaction. CSI stands for Customer Satisfaction Index. Our RV salesmen are graded on this report and strive to make every customers visit a positive one.

Good Morning,

Thanks to all at Beckley's for EXCELLENT service! We are so pleased.

Tim - One of my comments on a campers bulletin board was that you took the time to answer all my questions, including those I didn't know to ask. Also, your insistence that both my son and I hook and unhook the towing assembly, "hands on", was invaluable when we got home. It's a bit to remember when you're new at it, but easier (and safer) if you've actually done it.

Neil - As you can see from the configuration and slope of our driveway, use of the trailer dock is very important. I felt much more comfortable with that extra measure of stability. Thanks so much for recommending it. I'll be popping in sometime today to purchase a cover before the storm gets here and a few other items.

Thought you all might enjoy this excerpt from an e-mail I sent my family:

Brought the new baby home yesterday. FINALLY, got it in the driveway - ultimately with my next door neighbor driving! We're glad no one had a video camera we were the entertainment for the evening. I read on a campers bulletin board not to worry about looking silly the first couple of times you try backing up and parking, because everyone does. They were right!! This will definitely take some practice. I told Julian that given this was the first time in my life doing this, getting it into our yard without taking out any mailboxes or small children was good enough for me!

We're expecting bad weather after today. We're supposed to be clear and sunny today until dinner time, so I hope to open it up for a few hours, piddle for bit and then lock it down. Per my 17 yr old consultant, after that we'll have to leave it closed until next week. I was ready to open it last night and have it up for the weekend. Julian said, "MOM, there - is - a - hurricane - coming. NO", and drug me in the house by my hair. Gotta luv em.
- Sharon from Frederick, MD
Testimonial Photo

You all have a top notch system there.

Although this may be a form letter from you, we want to make sure that you know how thrilled we are with you all, from YOU, Tim, to Gary (the manager) to the parts people helping us find what we needed today, to the service guys that did a bang up job cleaning up and sprucing up the 2018 Clipper 21RD.

You all have a top notch system there.

I'm am sorry that it got so hot that I didn't really get time to thank you but we are already adding our personal touches to it and look forward to our first camping trip. We just LOVE this trailer soooooooo much!

Thx again!
- Gail from Fredericksburg, Va
Testimonial Photo

very pleased

I just want to tell you how very pleased we are with our new Micro Minnie Winnie and the service and attention we got upon our picking up the trailer.I have been researching RVing for about six months and watch Going RVing every Wednesday night.I am soon retiring and want to travel some and decided on RVing .We went to your Grand Opening at New Oxford and was given a great deal. I can't say enough about Chris and his desire to please the customer. Very thorough and professional and a heck of a nice guy. If your whole company is like this I am sure you will do very well in this area. Thank You Very Much - Ron from Littlestown, PA
Testimonial Photo

Complete Satisfaction

We want to express our complete satisfaction in our recent purchase of a 2017 Winnebago Winnie Drop from Patrick Murphy. Patrick Murphy is a definite asset to Beckley's R.Vs. The time and professionalism he dedicated to us was extremely impressive! Thank you Pat for being the person that you are!!! Next, Bill Woodcock. Another individual that left an everlasting impression with us! Bill was kind, considerate, knowledgeable, and caring. Great guy! Also, Derek Smith! This is our first RV purchase and Derek was more than professional in explaining what is essential for our Trailer. Derek has been instrumental in procurement of a cover that will actually fit our new prized possession. This entire experience has been enjoyable from the day we were blessed to meet Patrick. We have shared our feelings with friends and family about the fine establishment Beckley's RVs represent! We hope that management will take the time to recognize Pat, Bill & Derek as these kind of employees set the standard for such a competitive industry. God Bless and Thank you again for the absolutely positive support! Kent & Cheryl - Kent from Front Royal, VA
Testimonial Photo

Thanks!

We picked up our new T@B max s today and are satisfied customers. Ed was very friendly and helpful through the process and went over the rv with us in great detail. Kudos to Shane in service as well. He was very courteous and knowledgable. When we ran into a small hiccup in the installation of the receiver, Craig Beckley and Shane were right there to go over the issue and explained what needed to be done. The impression we have is that Beckley's wants it done right. We will need to come back to get the Honda Pilot hitch cover installed but I am satisfied that we are getting top notch service. Thanks
Mike
- Michael from Centreville, VA
Testimonial Photo

Great job!

I just want to compliment your staff on my experience with Beckley's. Shawn and Matthew were so incredible. Ronnie and I could not have been more pleased. The knowledge that these guys have was great. They hung in there with us. Gave us space when we needed it. I so appreciate your customer service.

I am in the customer service business. I am a sales manager for a clothing store in our area. Your staff gets a A+++. All were helpful. I am also a part time realtor of 33 years. Cant say enough. Thanks you all.

Mary
- Mary from Staunton, VA
Testimonial Photo

RV was amazing

Good morning Sherry,

Just wanted to let you know that the RV was amazing and we are absolutely recommending your company to friends and family. I operated the RV safely all weekend and it met/exceeded all expectations so just wanted to thank you for all the help! Thanks again and have a great holiday week.
- Matthew from Gaithersburg, MD
Testimonial Photo

Thanks again!

Hi Mike,
From the time of your e-mail it looks like you're working a little OT..... lol
Thanks very much for the updates and it has been an "adventure", but Thank God Jeannetta and I bought from Beckley's . At the FMCA Rally this month and listening to the "horror" stories other folks had with their dealers, we told everyone and anyone that we had none of their issues after buying from Beckley's. …… Thanks again for keeping us updated,
Mike R
- Michael
Testimonial Photo

THANK YOU!!

Good afternoon from Central PA!

Just a quick note to say thank you for the GREAT customer service during the trade in and purchase of our new 2017 Grand Design Reflection travel trailer. Greg Habina was an amazing rep from start to finish. His fabulous personality along with the excellent knowledge helped us to decide which trailer was right for us. After shopping around at other local dealers, I can honestly say that we made the best choice by choosing Beckley's. The purchase and turnaround time was quick and flawless. Thank you Greg for your time well spent! Keep up the remarkable work. On a side note.... we LOVE our new Reflection trailer!!

Thank you. David and Missy
- David from Carlisle, PA
Testimonial Photo

Good Job

The service we received from the moment I contacted the Beckley's Camp Center was excellent. My wife and I wanted a used 2015 used T@B that Beckley's had for sale. The only problem was we live in Illinois and Beckley's is in Maryland. I say this because you don't normally see used T@B's for sale, and the turn around for something we wanted would of took months to order. My first conversation was with the internet representative Matt. Matt was very welcoming and most of all patient, especially because I'm new to the camper seen. Matt not only steered us in the right direction but he suggested camp grounds in the area we could stay to spend the weekend in our new T@B. The next step was to connect with a sales rep who Matt recommended. Nick Wolf became our sales rep we would be dealing with throughout the purchasing process. My wife and I were very impressed with our welcoming from everyone at Beckley's the moment we walked in the door. Remember, we just drove 11 hours to pick up our first camper and camp at a camp ground in Gettysburg PA. Nick had the camper ready for us to view for the first time and went over the entire operational features of the camper. My wife and I were very impressed with the patience in which Nick exhibited. Nick & Beckley's camp center (everyone was so friendly) were true to us about everything we agreed once we got there (traveling 11 hours). It turns out the crank wrench to stabilize our T@B was the wrong size, so I contacted Nick directly that evening and he was quick to reply and give us some options to resolve the problem. Our experience was a good one at Beckley's, so I have no problem recommending them to anyone! Thanks to Matt for getting the ball rolling and handing me off to Nick to make the deal happen. My wife works in the business industry and I in the educational field. We both were very happy with the way we were treated from the start. We love our T@B and plan to camp again this weekend!!! - Joe from Wheaton, IL
Testimonial Photo

Kind Words

Nick,

Was great seeing you today, and I took the camper over to service and Josh a technician came out and looked at it. He fixed the trim on the window outside the table, and sealed all the windows. I want to thank you and Josh for helping to secure my investment it truly is great knowing that it's more than the sale. Great job to you and your team.
- John from Woodsboro, MD

 

Contact Us
Contact Beckley's RV
* Required