Testimonials
Beckley's RVs Customer Testimonials
Beckley's RVs separates our self from the rest of the RV industry because of our dedication to customer satisfaction. We are so dedicated to this goal that we have hired an outside company to generate monthly CSI reports that track how our sales team and service department are performing as related to customer satisfaction. CSI stands for Customer Satisfaction Index. Our RV salesmen are graded on this report and strive to make every customers visit a positive one.
Had a solid buying experience, no games or high pressure sales. I went to Beckley’s for a specific unit after doing some research, but Greg Habina took the time to learn more about our needs, made some recommendations, and provided a comprehensive look at several other options and at no point tried to push us into a sale. Over the course of a couple of days Greg stayed in touch, we made a decision, and came back to purchase. We had a nice tour of the store, bought some supplies, and they were kind enough to take to our unit while we finished the financing. Usually this is the point where a buyer is pressured to add on a bunch of stuff in the heat of the moment, but Justin Todd did none of that. The paperwork only took a few minutes and felt more like a casual conversation than a high stakes purchase. I’ve bought countless vehicles throughout my life and I kept waiting for the usual sales tactics to surface, but honestly have to say it was a very transparent, friendly, and pleasant experience. Unlike some of the big box RV companies that we dealt with prior to this purchase, Beckley’s is operating at a different level and the family owned company DNA is apparent. Greg, Bill Woodcock, and the entire team worked in earnest to structure a great deal for us, highly recommend. Lastly, while we stood under this umbrella Greg was standing in the rain taking this picture, think that sums up his commitment to his customers! - Francis from Greenmount, MD
Great experience. We found the perfect match for our motor home. Everyone was so nice and great to work with. No pressure to buy anything. Our salesman was Matt. - David
Last month we went to the RV show in Maryland to look at RVs and we found one we liked at another dealer but waited a week to buy it to think it over. The following week we went back to the RV show to buy our RV but upon arriving my wife wanted to walk around the show one more time to make sure we did not miss anything so we did. Right before we left the last dealer we walked to Beckley's. As arriving at there display we were greeted by Phil Rau! He was very welcoming he showed us a camper that we absolutely fell in love with. He was great answering any and all questions without hesitation and wanting us to ask more! He was by far the BEST salesmen at the show that we talked to that didn't make you feel like a stranger or idiot. I also the loved the environment Beckley's had at the RV show with dim lighting and a DJ that play music at just the right volume which made it a very relaxing environment. On the day of pick up we had to finish paper work with Justin Todd and he was amazing to work with answering any and all questions and encouraging us to ask more not to mention he being a avid fishermen like my self which made it a pleasure talking to him. We also went over the entire trailer with Phil showing us everything and everything making us feel at ease taking it home. Words can not explain how easy and relaxing and fun Beckley's made our buying experience. - Aaron
The whole experience was excellent, from greeting at the door till we left, this is our fourth time using Beckley's in Thurmont, our sales man was Jordan excellent all the way through the buying process, hopefully this is our last time, but if not we will go there again
Happy customers Jeff & Cheryl - Jeffrey from Poolesville, MD
I live in Nj and found the camper of my dreams (T@b 360 black canyon) online at Beckley’s RV. I had a fantastic experience from beginning to end with Greg Habina (my salesman… best salesman ever). He was very helpful with my out of state purchase. He was so understanding in postponing my pickup date (twice) due to bad weather. Sale went smoothly. When I picked up and saw the camper for the first time, Greg was very thorough and patient explaining and showing me everything I needed to know about my new teardrop. Best purchase I ever made! Thank you Greg and the team at Beckley’s RV! - Stephanie from Brick Township, NJ
Really great experience working with Beckleys and more specifically Jordan. I didn’t receive any pressure. I was looking at the Z 3100 and was working with both Generals RV and Beckleys. I let them both know what I was looking for with the trade in and all in offer. Jordan was honest and lmk that it would be a tough offer but he would work with management and call me back the next day and that they probably wouldn’t beat General RV. General RV called and told me what their best offer was. It was slightly higher than Beckleys and when I let General RV know, they said that they would do another look and would get back to me in a couple of hours. They said they were confident they could beat Beckleys. The conversation just didn’t feel right to me. General RV was giving off a pretty strong sales tactic vibe to me whereas Beckleys was giving me their honest offer.
In the end, I trusted my gut and went with Beckleys. No regrets. Just seems like a team of people you can trust… - Ed from Clinton, MD
The customer service and quick communication from Beckley's impressed us. Through the whole process with Jordan, our salesperson, and Justin, in finance, was excellent. The service even after our purchase has been equally as good. - Jenny
Beckley’s has been my go to for info on trailers and what is the best fit for my needs for over three years. Shawn made time for me whenever I wanted to see something on the lot. When I did make a decision in September I was given a great deal and perks to make sure I was happy with my purchase. I look forward to many years with my new Winnebago Thrive and maintaining a relationship with Beckleys for all my service needs. I highly recommend them!! - Amelia
Overall a great experience. Hunter explained everything to us and we were able to order the RV we wanted. The process was seamless from order to delivery. The walk through at pickup was the best we ever had. Everything was reviewed and explained. - Amy
Beckley's sales and service teams are the best! We made several trips in to figure out which trailer we wanted. Matthew was very helpful and patient with all of our questions and multiple trips in. We've been in our Grand Design Influence 3804DS for just over a month now. We couldn't be happier???? - Patricia from Leesburg, VA
We had such an awesome experience dealing with Beckley's RV from start to finish. A HUGE SHOUT OUT to our Sale Rep Scott, he is personable, knowledgeable, patient, and just an overall genuine person. He is an asset to the Beckley's team!! Thank you for everything! We appreciate Scott and the Beckley's team!! - Stacy
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