Beckley's RVs Customer Testimonials
Beckley's RVs separates our self from the rest of the RV industry because of our dedication to customer satisfaction. We are so dedicated to this goal that we have hired an outside company to generate monthly CSI reports that track how our sales team and service department are performing as related to customer satisfaction. CSI stands for Customer Satisfaction Index. Our RV salesmen are graded on this report and strive to make every customers visit a positive one.
Thanks again!Hi Mike,
From the time of your e-mail it looks like you're working a little OT..... lol
Thanks very much for the updates and it has been an "adventure", but Thank God Jeannetta and I bought from Beckley's . At the FMCA Rally this month and listening to the "horror" stories other folks had with their dealers, we told everyone and anyone that we had none of their issues after buying from Beckley's. …… Thanks again for keeping us updated,
THANK YOU!!Good afternoon from Central PA!
Just a quick note to say thank you for the GREAT customer service during the trade in and purchase of our new 2017 Grand Design Reflection travel trailer. Greg Habina was an amazing rep from start to finish. His fabulous personality along with the excellent knowledge helped us to decide which trailer was right for us. After shopping around at other local dealers, I can honestly say that we made the best choice by choosing Beckley's. The purchase and turnaround time was quick and flawless. Thank you Greg for your time well spent! Keep up the remarkable work. On a side note.... we LOVE our new Reflection trailer!!
Thank you. David and Missy
- David from Carlisle, PA
Good JobThe service we received from the moment I contacted the Beckley's Camp Center was excellent. My wife and I wanted a used 2015 used T@B that Beckley's had for sale. The only problem was we live in Illinois and Beckley's is in Maryland. I say this because you don't normally see used T@B's for sale, and the turn around for something we wanted would of took months to order. My first conversation was with the internet representative Matt. Matt was very welcoming and most of all patient, especially because I'm new to the camper seen. Matt not only steered us in the right direction but he suggested camp grounds in the area we could stay to spend the weekend in our new T@B. The next step was to connect with a sales rep who Matt recommended. Nick Wolf became our sales rep we would be dealing with throughout the purchasing process. My wife and I were very impressed with our welcoming from everyone at Beckley's the moment we walked in the door. Remember, we just drove 11 hours to pick up our first camper and camp at a camp ground in Gettysburg PA. Nick had the camper ready for us to view for the first time and went over the entire operational features of the camper. My wife and I were very impressed with the patience in which Nick exhibited. Nick & Beckley's camp center (everyone was so friendly) were true to us about everything we agreed once we got there (traveling 11 hours). It turns out the crank wrench to stabilize our T@B was the wrong size, so I contacted Nick directly that evening and he was quick to reply and give us some options to resolve the problem. Our experience was a good one at Beckley's, so I have no problem recommending them to anyone! Thanks to Matt for getting the ball rolling and handing me off to Nick to make the deal happen. My wife works in the business industry and I in the educational field. We both were very happy with the way we were treated from the start. We love our T@B and plan to camp again this weekend!!! - Joe from Wheaton, IL
Was great seeing you today, and I took the camper over to service and Josh a technician came out and looked at it. He fixed the trim on the window outside the table, and sealed all the windows. I want to thank you and Josh for helping to secure my investment it truly is great knowing that it's more than the sale. Great job to you and your team.
- John from Woodsboro, MD
Deanna and I want to THANK YOU for assisting us in the purchase of our fabulous Spree 339KS! You made the purchasing and walk-thru process very easy. We appreciate you!
Isaac - Isaac from Alexandria, VA
Our salesman, JP, was amazing.Purchased a GD Imagine 2800BH today. Our salesman, JP, was amazing. Prior to our purchase, we visited multiple RV Sales locations before settling on Beckley's. Tour multiple units and watched tons of Youtube videos before going with the GD Imagine. One such video was a good (at least I thought) hour & 1/2 long walk-through of the 2800BH. So we planned 1 1/2 hours for our walk-through today. Fortunately, our walk-through was over 2 1/2 hours long, and it was a very detailed, relevant & knowledge tour about our unit. He provided tips, how-to's, and answered ever question we had regardless of how simple it may have been. (How do you open the windows? was one such question.) But he didn't blink an eye, he was very professional. I mean, he covered corking, winterization, flushing tanks, connecting the unit to my truck, (we didn't cover disconnecting, which gave me trouble at the storage lot, but heck, I figured it out) lighting the water heater and a ton more. I know I'll forget some of it, but feel confident I can always reach out to someone at Beckley's and get an answer. Equally, Gary (manager) and Bill (Finance) were the epitome of professionalism. Thank you all for making us city folks feel at home, and welcoming us with open arms into the RV community. I know without hesitation our future purchases and upgrades will be made at Beckley's. - George
Great Service!Rhonda and Bruce,
My wife and I picked up our 2014 evergreen trailer having the slide repaired.We were able to talk with the mechanic who repaired it .He told us where the control boxes for the slides were located and even pulled out the electrical panel to re-position the controller so it could be accessed.While hooking up our trailer to leave he came out and showed me where I should be lubricating the slide and how to do it.Unfortunately we did not get his name but I am totally impressed to the service he provided and the instruction on how to lubricate the slide.We will be using your service department from now on and will refer all that need service to you.Very nice service people throughout the whole service department..Thank you for the great service! H.M. - Herbert from Mount Airy, MD
We are so excited to begin new adventures!Daryl,
Thank you so much for all your help, advice, and hard work in helping us with our beautiful new Axis. You were such a good sport to begin this purchase with a trip to Thurmont Primary School!
Sending you a picture the say of our first excursion in 1978 that was our launch for a 4,000 mile cross country trip, along with the shot you took on Tuesday.
Lots of changes in 38 years! We are so excited to begin new adventures!
Denise and John
once in a lifetimeCurtis,
Thank you very much for all of the great work that you accomplished on our trailer for an epic, once in a lifetime, journey. We are very impressed and now have great peace of mind that things will go very well.
I did not believe there were people like you anymore that go the extra mile, take great pride in their work and that are truly professional.
Thank you very much!
Dan and Bonnie
Great Service in Service!I’d like to take a minute to recognize the excellent customer service I received last week when I had my vehicles in for service. I’d had my RV in for a few different issues and it was ready for pick-up; but I’d come in to have my new toad wired so it would slave off the RV.
To make a long story short both were finally “ready” a little after 5 pm and the regular day was over. Kevin helped me load the toad onto my dolly and checkout the total setup before I departed. He noticed that one of the tail-lights on the toad wasn’t working. He went out of his way to make sure I had a completely legal and functional solution; driving to the auto parts store to get a replacement.
I’ve had a few interactions with various staff at Beckley’s service department since being my RV last Spring, and they have all been professional, competent and friendly. But I really do have to recognize Kevin’s dedication from beginning to end of each service visit I’ve had - and this last time he clearly set the bar high. This is exactly the kind of service that leads me to recommend Beckley’s to others and will keep me coming back.