Testimonials
Beckley's RVs Customer Testimonials
Beckley's RVs separates our self from the rest of the RV industry because of our dedication to customer satisfaction. We are so dedicated to this goal that we have hired an outside company to generate monthly CSI reports that track how our sales team and service department are performing as related to customer satisfaction. CSI stands for Customer Satisfaction Index. Our RV salesmen are graded on this report and strive to make every customers visit a positive one.
Don and Beckley RV Center,
I fell compelled to write this note thanking Don and the entire BCC for working with me and helping me chose and ultimately purchase my first RV. I have had the trailer for two weeks and have gone out every weekend. The family loves the time we get to spend together. Prior to me coming to Beckley's and speaking with Don I have been to almost every RV dealer in the mid east coast. Trying to find a good dealer and ultimately a good deal on a trailer was harder than I ever imagined. I was about to give up the search and give up when I came across the Beckley web site. I took one look and found exactly what I was looking for. I contacted Don and he was very receptive to my "cold call" for this RV, He said he would have to check on the price and call me back. He called me right back and me and my sone were on site in two hours. When we got to BCC it was extremely busy and the trailer was not on the lot it was down at the Fireman's Carnival. I fully expected to be told ..well it is over there you can go take a look at it but it is locked...let me know what you think. When Don said "lets go can I ride with you " I almost fell over! I ended up taking a lot Don's time that day and at no point did I fell rushed. This is the unit I ended up purchasing. The finance dept can sometimes be nerve racking however , the group that is there took a look at everything and made me feel comfortable. They called me back to, when they said they would! They put the payments where they needed to be with the terms that I wanted. The level of service and the professionalism by the entire staff was a breath of fresh air!!! I will recommend everyone that asks me about buying a RV to Beckley's Center. When it comes time to trade in and go bigger, there will be no other place I will even think of going.
Keep up the great customer service!!!!!
Thank You ,
- Zach
Fantastic service every time whether to call upon or leave RV for service. Bobby in service is outstanding in his knowledge and expertise. He is courteous with utmost compassion for any situation that I have encountered. Needless to say he has always been available to take my calls. - Karen
We had a fantastic experience with our sales rep TJ at Beckley's. TJ was fantastic, we went multiple times unsure about what layout and type of fifth wheel we needed for our first RV purchase and he was super patient and helpful narrowing down our choice. He was very knowledgeable and always found the answers to our questions promptly. We ended up purchasing the 2024 Grand Design Solitude Influence 4003BH. We love it! This will be our full time home for the next year + and we couldn't have made a better choice, it's great. We're thankful we found Beckley's and TJ for a seamless purchase process. Everyone was incredibly kind and helpful at every step of the way. - Thomas
I traveled from North Carolina to purchase my Pleasure Way and it was worth the trip. After a problem, Beckley’s went above and beyond to ensure my issues were addressed. If you want RV sales or service, Beckley’s is the place—even if you have to travel 350 miles to get there!!! - David from Clayton, NC
Misty and Shawn,
I want to thank you for all the support and help you have provided us. My wife and I bought our Winnebago Micro Minnie from Beckley's last September.and have been extremely happy with the service we have received from the both of you.
Shawn, you made the buying experience as simple as possible. You explained what options were available and the how they would benefit our camping experience. During the walk-through of the trailer you showed us how everything worked and made sure all the problems were taken care of before we took the trailer home.
Misty, you have been great to work with for both winter storage and warranty service.. Unknown to us, our credit card company put a security hold put on our credit card that you had been using for the monthly storage fee due to possible credit card fraud and you helped us work through that with minimum problems. Thank you. I am active on several travel trailer websites and have been hearing that it took people 3-4 months to get warranty repairs done to their trailers. We had three different warranty repairs done (all small items but things that needed to be done) and all of them were done in what I considered to be well within a reasonable amount of time, not months of waiting. Plus unlike some service centers, the repairs were done correctly the first time.
We have been very happy with the service we have received from Beckley's and will continue to recommend you to all our camping friends.
Bruce - BRUCE
The customer service agent, Bryan Dilley, did an outstanding job from first engagement to closing our purchase.
The Beckley’s buying experience was amazingly organized and well-thought out. Never did my wife and I get frustrated. Bryan’s professionalism and attentiveness help us get the travel camper we had been looking at for two years. We now own our perfect camper.
Thanks Bryan.
Thanks Beckley.
Cheers
- Clint from Ashburn, VA
Dear Tim, I wanted to send you a little note letting you know how happy me and Kandra are with our new 5th wheel camper. You, Bryan, Mike and the entire staff at Beckley's really go above and beyond to ensure every customer is satisfied. This is our second purchase from Beckley's and we look forward to a long relationship with your dealership...Thanks again for all your help. - Kandra from Edgemere, MD
I wanted to reach out and thank the Beckley's team at Thurmont for a great toy-hauler experience both yesterday and at the RV show in Timonium. I fell in love with the KZ Sportsmen Classic 180THT at the RV show and picked it up just yesterday. Everything from the sales experience, to the financing, to the installs on my truck, to the parts department tour was professionally handled. I can't say enough good about the experience; you guys will be seeing me frequently in the future for parts, service, and any future trade-ups! I posted a good review on my club's Facebook page if you're interested in reading it. Thanks again! - Trey from Lovettsville, VA
Although this may be a form letter from you, we want to make sure that you know how thrilled we are with you all, from YOU, Tim, to Gary (the manager) to the parts people helping us find what we needed today, to the service guys that did a bang up job cleaning up and sprucing up the 2018 Clipper 21RD.
You all have a top notch system there.
I'm am sorry that it got so hot that I didn't really get time to thank you but we are already adding our personal touches to it and look forward to our first camping trip. We just LOVE this trailer soooooooo much!
Thx again!
- Gail from VINT HILL FRM, VA
I just want to tell you how very pleased we are with our new Micro Minnie Winnie and the service and attention we got upon our picking up the trailer.I have been researching RVing for about six months and watch Going RVing every Wednesday night.I am soon retiring and want to travel some and decided on RVing .We went to your Grand Opening at New Oxford and was given a great deal. I can't say enough about Chris and his desire to please the customer. Very thorough and professional and a heck of a nice guy. If your whole company is like this I am sure you will do very well in this area. Thank You Very Much - Ron from Littlestown, PA
We want to express our complete satisfaction in our recent purchase of a 2017 Winnebago Winnie Drop from Patrick Murphy. Patrick Murphy is a definite asset to Beckley's R.Vs. The time and professionalism he dedicated to us was extremely impressive! Thank you Pat for being the person that you are!!! Next, Bill Woodcock. Another individual that left an everlasting impression with us! Bill was kind, considerate, knowledgeable, and caring. Great guy! Also, Derek Smith! This is our first RV purchase and Derek was more than professional in explaining what is essential for our Trailer. Derek has been instrumental in procurement of a cover that will actually fit our new prized possession. This entire experience has been enjoyable from the day we were blessed to meet Patrick. We have shared our feelings with friends and family about the fine establishment Beckley's RVs represent! We hope that management will take the time to recognize Pat, Bill & Derek as these kind of employees set the standard for such a competitive industry. God Bless and Thank you again for the absolutely positive support! Kent & Cheryl - Kent from Front Royal, VA
- ← Previous
- Page 1 of 10
- Next →
