Beckley's RVs Customer Testimonials

Beckley's RVs separates our self from the rest of the RV industry because of our dedication to customer satisfaction. We are so dedicated to this goal that we have hired an outside company to generate monthly CSI reports that track how our sales team and service department are performing as related to customer satisfaction. CSI stands for Customer Satisfaction Index. Our RV salesmen are graded on this report and strive to make every customers visit a positive one.

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Thank you

Daryl:

Deanna and I want to THANK YOU for assisting us in the purchase of our fabulous Spree 339KS! You made the purchasing and walk-thru process very easy. We appreciate you!

Thanks,
Isaac
- Isaac from Alexandria, VA
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Our salesman, JP, was amazing.

Purchased a GD Imagine 2800BH today. Our salesman, JP, was amazing. Prior to our purchase, we visited multiple RV Sales locations before settling on Beckley's. Tour multiple units and watched tons of Youtube videos before going with the GD Imagine. One such video was a good (at least I thought) hour & 1/2 long walk-through of the 2800BH. So we planned 1 1/2 hours for our walk-through today. Fortunately, our walk-through was over 2 1/2 hours long, and it was a very detailed, relevant & knowledge tour about our unit. He provided tips, how-to's, and answered ever question we had regardless of how simple it may have been. (How do you open the windows? was one such question.) But he didn't blink an eye, he was very professional. I mean, he covered corking, winterization, flushing tanks, connecting the unit to my truck, (we didn't cover disconnecting, which gave me trouble at the storage lot, but heck, I figured it out) lighting the water heater and a ton more. I know I'll forget some of it, but feel confident I can always reach out to someone at Beckley's and get an answer. Equally, Gary (manager) and Bill (Finance) were the epitome of professionalism. Thank you all for making us city folks feel at home, and welcoming us with open arms into the RV community. I know without hesitation our future purchases and upgrades will be made at Beckley's. - George
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Great Service!

Rhonda and Bruce,

My wife and I picked up our 2014 evergreen trailer having the slide repaired.We were able to talk with the mechanic who repaired it .He told us where the control boxes for the slides were located and even pulled out the electrical panel to re-position the controller so it could be accessed.While hooking up our trailer to leave he came out and showed me where I should be lubricating the slide and how to do it.Unfortunately we did not get his name but I am totally impressed to the service he provided and the instruction on how to lubricate the slide.We will be using your service department from now on and will refer all that need service to you.Very nice service people throughout the whole service department..Thank you for the great service! H.M.
- Herbert from Mount Airy, MD
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We are so excited to begin new adventures!

Daryl,
Thank you so much for all your help, advice, and hard work in helping us with our beautiful new Axis. You were such a good sport to begin this purchase with a trip to Thurmont Primary School!
Sending you a picture the say of our first excursion in 1978 that was our launch for a 4,000 mile cross country trip, along with the shot you took on Tuesday.
Lots of changes in 38 years! We are so excited to begin new adventures!
Thanks again,
Denise and John
- John
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once in a lifetime

Curtis,
Thank you very much for all of the great work that you accomplished on our trailer for an epic, once in a lifetime, journey. We are very impressed and now have great peace of mind that things will go very well.
I did not believe there were people like you anymore that go the extra mile, take great pride in their work and that are truly professional.
Thank you very much!
Dan and Bonnie
- Dan
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Great Service in Service!

I’d like to take a minute to recognize the excellent customer service I received last week when I had my vehicles in for service. I’d had my RV in for a few different issues and it was ready for pick-up; but I’d come in to have my new toad wired so it would slave off the RV.

To make a long story short both were finally “ready” a little after 5 pm and the regular day was over. Kevin helped me load the toad onto my dolly and checkout the total setup before I departed. He noticed that one of the tail-lights on the toad wasn’t working. He went out of his way to make sure I had a completely legal and functional solution; driving to the auto parts store to get a replacement.

I’ve had a few interactions with various staff at Beckley’s service department since being my RV last Spring, and they have all been professional, competent and friendly. But I really do have to recognize Kevin’s dedication from beginning to end of each service visit I’ve had - and this last time he clearly set the bar high. This is exactly the kind of service that leads me to recommend Beckley’s to others and will keep me coming back.

- Richard from Ijamsville, MD
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Great Experience

Today we picked up our 2016 Coachman Clipper 17 FQ, our very first travel trailer. Our experience with Beckley's staff (service, parts, finance) from the moment we walked in the door was exceptional. Special thanks to Jordan for helping us choose some essentials and Ed Buckham, our sales person for taking the time to walk us thru the travel trailer explaining all the details and then going out on the road as we drove it for the first time. Every question was answered to it's fullest. We had a great experience. Thank you! Keiran - Keiran from MD
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unforgettable afternoon

We made the trip down to Thurmont yesterday (3/3/16) and ended up purchasing a 2011 KZ Spree. What a wonderful experience we had! We initially were contacted by Tim Hampton after an inquiry via email. He was most cordial and informed us he would be off the day when we were coming, and set us up with Ed Buckham. We can't say enough good things about how we were treated. Ed took the time to guide these us where we needed to go, looking at both and new units, finally selecting the aforementioned Spree. It was the single best large purchase shopping experience we have ever had; and that's saying something since both of us are in our mid-fifties... Thank you Ed, for an unforgettable afternoon. Craig & Renee Bedford, PA
- Craig from Bedford, PA
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most thorough walk through

We've bought 2 vans from Beckley's over the years and couldn't compliment them more on their sales (Charlie Wolf and Tim Hampton)and service. We had the most thorough walk through which was so helpful since some of the things the 2016 Pleasure Way offered we weren't aware of. The paper work was also seamless. Aside from it being cold outside, it was a great experience and one we would certainly recommend.
Robert B. and Kate G.
- Robert from Gaithersburg, MD
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"Professionalism and customer care"

My wife and I want to personally thank your service department (Keith, Kevin, Bruce, John) for the professionalism and great customer care they showed us last week. Our 2014 Redwood fifth-wheel had a longstanding problem with one of the Schwintek electric slides not rolling in and out uniformly. We visited Keith back in October when he spent 30 minutes talking with us about the Schwintek/Lippert mechanism, and then scheduled us for last week.
We had tried to get the unit fixed at Leo’s RV in Gambrills, MD, and McGeorge’s RV in Richmond, VA, over the last 8 months only to be flatly told in both places “if we did not purchase the unit from them, they would not perform the warranty work!” This seemed so absurd to us, and really left us with a sinking feeling wondering if we would ever get the slide fixed.
Last Friday we got checked in at 8:30 am and by 3:30 pm “Bruce and company” had completed the repairs and had us on our way back to Aberdeen, MD. What a great bunch you have working for Beckley’s.
- Ron

 

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