Testimonials
Beckley's RVs Customer Testimonials
Beckley's RVs separates our self from the rest of the RV industry because of our dedication to customer satisfaction. We are so dedicated to this goal that we have hired an outside company to generate monthly CSI reports that track how our sales team and service department are performing as related to customer satisfaction. CSI stands for Customer Satisfaction Index. Our RV salesmen are graded on this report and strive to make every customers visit a positive one.
We've bought 2 vans from Beckley's over the years and couldn't compliment them more on their sales (Charlie Wolf and Tim Hampton)and service. We had the most thorough walk through which was so helpful since some of the things the 2016 Pleasure Way offered we weren't aware of. The paper work was also seamless. Aside from it being cold outside, it was a great experience and one we would certainly recommend.
Robert B. and Kate G.
- Robert from North Potomac, MD
My wife and I want to personally thank your service department (Keith, Kevin, Bruce, John) for the professionalism and great customer care they showed us last week. Our 2014 Redwood fifth-wheel had a longstanding problem with one of the Schwintek electric slides not rolling in and out uniformly. We visited Keith back in October when he spent 30 minutes talking with us about the Schwintek/Lippert mechanism, and then scheduled us for last week.
We had tried to get the unit fixed at Leo’s RV in Gambrills, MD, and McGeorge’s RV in Richmond, VA, over the last 8 months only to be flatly told in both places “if we did not purchase the unit from them, they would not perform the warranty work!” This seemed so absurd to us, and really left us with a sinking feeling wondering if we would ever get the slide fixed.
Last Friday we got checked in at 8:30 am and by 3:30 pm “Bruce and company” had completed the repairs and had us on our way back to Aberdeen, MD. What a great bunch you have working for Beckley’s. - Ron
We were on the road, working our way to Maine. Even though the service department was clearly busy, they took us in when several other places had turned us away or said they couldn't get to it in a week! Thank You! - Lorraine
We have bought 4 campers from Beckley's and we have had nothing but top class service! The Sales Department is very professional and the process of purchasing is very delightful. The staff is so friendly. The service department is the best we have ever dealt with! Estimates are always on target and we never have had an issue. Parts department, you can walk in there and find what you need. If you cant find it, they will find it for you. We are very satisfied and recommend Beckley's to everyone. - Sonja from Damacus, MD
Our experience with Beckley’s, and with Mike Boerum in particular, was 5 stars! Mike was very (VERY) knowledgeable, helpful, accommodating and patient, while he worked with us to find the RV that best suited our needs. Our Minnie Winnie was our first RV purchase, so we had lots and lots of questions! The folks in the store were friendly and knowledgeable, but not pushy at all. We feel that Beckley’s is reputable and that they will stand by their product. Definitely will be using them again in the future! - Barbara
As first time RV renters we had a great experience with Beckley's. They were helpful teaching us how things worked. The RV was in great shape. We didn't have any problems with pickup or drop-off. We would definitely rent from them again. - Andy
We started looking at travel trailers 1 year ago. Our salesman Tim Hampton was excellent. He was not at all pushy and took his time to show us quite a few campers. He finally found us the perfect match. The staff at Beckleys had the 2007 model so well groomed both my neighbors swore I brought a brand new unit home. After the 2.5 hour demo and knowledgeable parts department We felt 100% confident to go camping. This is rare for me but I can not think of one complaint or change to the process. Thanks for going above and beyond. - Justin from Sharpsburg, MD
See Joe Goetz. Great guy, sales rep, & alot of experience. Made our buy decision so easy. We actually bid & won our trailer on Ebay via Joe, who took the time days before the auction closed to review in person all aspects of used camper condition BEFORE we even bid online, even though it was an "as is" auction.......awesome! Therefore no issues, surprises, hassles, & we saved BIG $$$. You owe it to yourself to try here 1st & ask for Joe. Thx Again Joe. - Robert
We were going from Florida to New York and had an LP water heater and fridge not working. Your shop worked us in, fixed it quickly, and were very fair on price. Would make it a point to stop back on our next trip north, if needed. Best R.V. Service experience ever in 45 years camping. God Bless. - George
Dear Mr. Beckley,
I want to thank you and your entire staff for running a 1st class RV Dealership. As a fleet manager for Diamond Int. & Nabisco for 11 years in logging, trucking, and cookie delivery with combined fleets of 3,800 units on the road, when I find a quality organization A++ rated in my book, it is worthy of praise
I met your sales team 6 years ago, so when I needed service on my Crossroads 30’ trailer I came to Beckley’s! DE, FL, & VA dealers can’t begin to equal the quality, sincerity, and service your team provided me. Keith took time to stop & welcome me in to have service work done and introduced me to Cory Smith, his service advisor. He was very professional, polite, and sincerely motivated to do the best job for me & my wife when we dropped our trailer off for service & warranty work. Cory phoned us and kept us up to speed on progress made and work done.
I trust your tech team & warranty coordination. We love our Crossroads. You will get my business always! Your team earned my respect! - Peter from Rock Hall, MD
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