Beckley's RVs Customer Testimonials

Beckley's RVs separates our self from the rest of the RV industry because of our dedication to customer satisfaction. We are so dedicated to this goal that we have hired an outside company to generate monthly CSI reports that track how our sales team and service department are performing as related to customer satisfaction. CSI stands for Customer Satisfaction Index. Our RV salesmen are graded on this report and strive to make every customers visit a positive one.

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Hi Dan - we made it home fine with the RV yesterday. I wanted to thank you again for all of your help - you made this first-time purchase a real pleasure and an educational experience to boot! I’m delighted with the service and attention to detail that you and the rest of the staff at Beckley’s provided us. We certainly felt like your only customers yesterday!
When you get a moment, could you please send that photo that you took of us standing next to the RV before we drove out? Elizabeth would like to post it on the fan page she’s created for our trip (I sent you the link in a separate email). We’ll of course keep you posted, and will feel free to ask questions if any come up.
Again, thank you for your professionalism and personal attention. When buying an RV is on my agenda again, I'll most definitely turn to Beckley’s and will ask for your help!
- Julius from Hagerstown, MD
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professionalism and attentiveness

The customer service agent, Bryan Dilley, did an outstanding job from first engagement to closing our purchase.
The Beckley’s buying experience was amazingly organized and well-thought out. Never did my wife and I get frustrated. Bryan’s professionalism and attentiveness help us get the travel camper we had been looking at for two years. We now own our perfect camper.
Thanks Bryan.
Thanks Beckley.

- Clint from Ashburn, VA
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Above and beyond

Dear Tim, I wanted to send you a little note letting you know how happy me and Kandra are with our new 5th wheel camper. You, Bryan, Mike and the entire staff at Beckley's really go above and beyond to ensure every customer is satisfied. This is our second purchase from Beckley's and we look forward to a long relationship with your dealership...Thanks again for all your help. - Mark
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Great Toy-Hauler Experience

I wanted to reach out and thank the Beckley's team at Thurmont for a great toy-hauler experience both yesterday and at the RV show in Timonium. I fell in love with the KZ Sportsmen Classic 180THT at the RV show and picked it up just yesterday. Everything from the sales experience, to the financing, to the installs on my truck, to the parts department tour was professionally handled. I can't say enough good about the experience; you guys will be seeing me frequently in the future for parts, service, and any future trade-ups! I posted a good review on my club's Facebook page if you're interested in reading it. Thanks again! - Trey from Lovettsville, VA
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You all have a top notch system there.

Although this may be a form letter from you, we want to make sure that you know how thrilled we are with you all, from YOU, Tim, to Gary (the manager) to the parts people helping us find what we needed today, to the service guys that did a bang up job cleaning up and sprucing up the 2018 Clipper 21RD.

You all have a top notch system there.

I'm am sorry that it got so hot that I didn't really get time to thank you but we are already adding our personal touches to it and look forward to our first camping trip. We just LOVE this trailer soooooooo much!

Thx again!
- Gail from Fredericksburg, Va
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very pleased

I just want to tell you how very pleased we are with our new Micro Minnie Winnie and the service and attention we got upon our picking up the trailer.I have been researching RVing for about six months and watch Going RVing every Wednesday night.I am soon retiring and want to travel some and decided on RVing .We went to your Grand Opening at New Oxford and was given a great deal. I can't say enough about Chris and his desire to please the customer. Very thorough and professional and a heck of a nice guy. If your whole company is like this I am sure you will do very well in this area. Thank You Very Much - Ron from Littlestown, PA
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Complete Satisfaction

We want to express our complete satisfaction in our recent purchase of a 2017 Winnebago Winnie Drop from Patrick Murphy. Patrick Murphy is a definite asset to Beckley's R.Vs. The time and professionalism he dedicated to us was extremely impressive! Thank you Pat for being the person that you are!!! Next, Bill Woodcock. Another individual that left an everlasting impression with us! Bill was kind, considerate, knowledgeable, and caring. Great guy! Also, Derek Smith! This is our first RV purchase and Derek was more than professional in explaining what is essential for our Trailer. Derek has been instrumental in procurement of a cover that will actually fit our new prized possession. This entire experience has been enjoyable from the day we were blessed to meet Patrick. We have shared our feelings with friends and family about the fine establishment Beckley's RVs represent! We hope that management will take the time to recognize Pat, Bill & Derek as these kind of employees set the standard for such a competitive industry. God Bless and Thank you again for the absolutely positive support! Kent & Cheryl - Kent from Front Royal, VA
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We picked up our new T@B max s today and are satisfied customers. Ed was very friendly and helpful through the process and went over the rv with us in great detail. Kudos to Shane in service as well. He was very courteous and knowledgable. When we ran into a small hiccup in the installation of the receiver, Craig Beckley and Shane were right there to go over the issue and explained what needed to be done. The impression we have is that Beckley's wants it done right. We will need to come back to get the Honda Pilot hitch cover installed but I am satisfied that we are getting top notch service. Thanks
- Michael from Centreville, VA
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Great job!

I just want to compliment your staff on my experience with Beckley's. Shawn and Matthew were so incredible. Ronnie and I could not have been more pleased. The knowledge that these guys have was great. They hung in there with us. Gave us space when we needed it. I so appreciate your customer service.

I am in the customer service business. I am a sales manager for a clothing store in our area. Your staff gets a A+++. All were helpful. I am also a part time realtor of 33 years. Cant say enough. Thanks you all.

- Mary from Staunton, VA
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RV was amazing

Good morning Sherry,

Just wanted to let you know that the RV was amazing and we are absolutely recommending your company to friends and family. I operated the RV safely all weekend and it met/exceeded all expectations so just wanted to thank you for all the help! Thanks again and have a great holiday week.
- Matthew from Gaithersburg, MD
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Thanks again!

Hi Mike,
From the time of your e-mail it looks like you're working a little OT..... lol
Thanks very much for the updates and it has been an "adventure", but Thank God Jeannetta and I bought from Beckley's . At the FMCA Rally this month and listening to the "horror" stories other folks had with their dealers, we told everyone and anyone that we had none of their issues after buying from Beckley's. …… Thanks again for keeping us updated,
Mike R
- Michael


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