Testimonials
Beckley's RVs Customer Testimonials
Beckley's RVs separates our self from the rest of the RV industry because of our dedication to customer satisfaction. We are so dedicated to this goal that we have hired an outside company to generate monthly CSI reports that track how our sales team and service department are performing as related to customer satisfaction. CSI stands for Customer Satisfaction Index. Our RV salesmen are graded on this report and strive to make every customers visit a positive one.
Hi Dan,
Janine and I wanted to take a minute and say thank you for the awesome job you did in helping us to find just the right trailer for our needs. Being new to 5th wheeling, this started out being a nervous experience. But you and your co-workers took that nervousness away with your customer service and expertise. I appreciated your candor and honesty. No fake promises just to close a deal. We also appreciate you taking the amount of time you did to walk us through every aspect of the unit. From where everything is to how everything is used. Really was a world of knowledge for this rookie. I can honestly say we both feel like we not only got a great deal but were treated very fairly and honestly. Keep up the good work. I hope Craig is equally grateful for everything you do at Beckley’s. We would also like to say thank you to Bill and Neil. Neil’s knowledge in the store helped us rookies get exactly what we needed. He didn’t try to up sale or push things that were not needed. He explained how things would need to be installed and why you may want this. Again, honestly is the virtue here and much appreciated. Bill’s constant updates and availability for questions was also nice to see. I can’t tell you how often we have tried to get hold of the finance people at certain places only to get dodged for a day or two. Not the case with Bill. We feel like he got us a fair deal and this only makes the whole experience that much better. So once again to all involved in making this happen………….Thank you, Thank you, Thank you. Keep up the great work. We will without a doubt be recommending you to anyone we come across that may be interested in purchasing a trailer.
- Dave from Brunswick, MD
This was our very first RV purchase as we finally decided to upgrade from car/tent camping to a trailer. We love our new Springdale Classic 200RLC. Hunter was amazing to work with and very patient with all our questions. Beckley's made it super easy to shop and purchase. - Paul
Fantastic service every time whether to call upon or leave RV for service. Bobby in service is outstanding in his knowledge and expertise. He is courteous with utmost compassion for any situation that I have encountered. Needless to say he has always been available to take my calls. - Karen
We had a fantastic experience with our sales rep TJ at Beckley's. TJ was fantastic, we went multiple times unsure about what layout and type of fifth wheel we needed for our first RV purchase and he was super patient and helpful narrowing down our choice. He was very knowledgeable and always found the answers to our questions promptly. We ended up purchasing the 2024 Grand Design Solitude Influence 4003BH. We love it! This will be our full time home for the next year + and we couldn't have made a better choice, it's great. We're thankful we found Beckley's and TJ for a seamless purchase process. Everyone was incredibly kind and helpful at every step of the way. - Thomas
Size - Edward from West York, PA
I really like that there is only one pull out for sleeping, and the camper has a couch that is perfect for lounging/additional sleeping area. - Kelly from VA
I traveled from North Carolina to purchase my Pleasure Way and it was worth the trip. After a problem, Beckley’s went above and beyond to ensure my issues were addressed. If you want RV sales or service, Beckley’s is the place—even if you have to travel 350 miles to get there!!! - David from Clayton, NC
Misty and Shawn,
I want to thank you for all the support and help you have provided us. My wife and I bought our Winnebago Micro Minnie from Beckley's last September.and have been extremely happy with the service we have received from the both of you.
Shawn, you made the buying experience as simple as possible. You explained what options were available and the how they would benefit our camping experience. During the walk-through of the trailer you showed us how everything worked and made sure all the problems were taken care of before we took the trailer home.
Misty, you have been great to work with for both winter storage and warranty service.. Unknown to us, our credit card company put a security hold put on our credit card that you had been using for the monthly storage fee due to possible credit card fraud and you helped us work through that with minimum problems. Thank you. I am active on several travel trailer websites and have been hearing that it took people 3-4 months to get warranty repairs done to their trailers. We had three different warranty repairs done (all small items but things that needed to be done) and all of them were done in what I considered to be well within a reasonable amount of time, not months of waiting. Plus unlike some service centers, the repairs were done correctly the first time.
We have been very happy with the service we have received from Beckley's and will continue to recommend you to all our camping friends.
Bruce - BRUCE
The customer service agent, Bryan Dilley, did an outstanding job from first engagement to closing our purchase.
The Beckley’s buying experience was amazingly organized and well-thought out. Never did my wife and I get frustrated. Bryan’s professionalism and attentiveness help us get the travel camper we had been looking at for two years. We now own our perfect camper.
Thanks Bryan.
Thanks Beckley.
Cheers
- Clint from Ashburn, VA
Dear Tim, I wanted to send you a little note letting you know how happy me and Kandra are with our new 5th wheel camper. You, Bryan, Mike and the entire staff at Beckley's really go above and beyond to ensure every customer is satisfied. This is our second purchase from Beckley's and we look forward to a long relationship with your dealership...Thanks again for all your help. - Kandra from Edgemere, MD
I wanted to reach out and thank the Beckley's team at Thurmont for a great toy-hauler experience both yesterday and at the RV show in Timonium. I fell in love with the KZ Sportsmen Classic 180THT at the RV show and picked it up just yesterday. Everything from the sales experience, to the financing, to the installs on my truck, to the parts department tour was professionally handled. I can't say enough good about the experience; you guys will be seeing me frequently in the future for parts, service, and any future trade-ups! I posted a good review on my club's Facebook page if you're interested in reading it. Thanks again! - Trey from Lovettsville, VA
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