Testimonials
Beckley's RVs Customer Testimonials
Beckley's RVs separates our self from the rest of the RV industry because of our dedication to customer satisfaction. We are so dedicated to this goal that we have hired an outside company to generate monthly CSI reports that track how our sales team and service department are performing as related to customer satisfaction. CSI stands for Customer Satisfaction Index. Our RV salesmen are graded on this report and strive to make every customers visit a positive one.
Hi Dan,
Janine and I wanted to take a minute and say thank you for the awesome job you did in helping us to find just the right trailer for our needs. Being new to 5th wheeling, this started out being a nervous experience. But you and your co-workers took that nervousness away with your customer service and expertise. I appreciated your candor and honesty. No fake promises just to close a deal. We also appreciate you taking the amount of time you did to walk us through every aspect of the unit. From where everything is to how everything is used. Really was a world of knowledge for this rookie. I can honestly say we both feel like we not only got a great deal but were treated very fairly and honestly. Keep up the good work. I hope Craig is equally grateful for everything you do at Beckley’s. We would also like to say thank you to Bill and Neil. Neil’s knowledge in the store helped us rookies get exactly what we needed. He didn’t try to up sale or push things that were not needed. He explained how things would need to be installed and why you may want this. Again, honestly is the virtue here and much appreciated. Bill’s constant updates and availability for questions was also nice to see. I can’t tell you how often we have tried to get hold of the finance people at certain places only to get dodged for a day or two. Not the case with Bill. We feel like he got us a fair deal and this only makes the whole experience that much better. So once again to all involved in making this happen………….Thank you, Thank you, Thank you. Keep up the great work. We will without a doubt be recommending you to anyone we come across that may be interested in purchasing a trailer.
- Dave from Brunswick, MD
The customer service and quick communication from Beckley's impressed us. Through the whole process with Jordan, our salesperson, and Justin, in finance, was excellent. The service even after our purchase has been equally as good. - Jenny
Beckley’s has been my go to for info on trailers and what is the best fit for my needs for over three years. Shawn made time for me whenever I wanted to see something on the lot. When I did make a decision in September I was given a great deal and perks to make sure I was happy with my purchase. I look forward to many years with my new Winnebago Thrive and maintaining a relationship with Beckleys for all my service needs. I highly recommend them!! - Amelia
Overall a great experience. Hunter explained everything to us and we were able to order the RV we wanted. The process was seamless from order to delivery. The walk through at pickup was the best we ever had. Everything was reviewed and explained. - Amy
Beckley's sales and service teams are the best! We made several trips in to figure out which trailer we wanted. Matthew was very helpful and patient with all of our questions and multiple trips in. We've been in our Grand Design Influence 3804DS for just over a month now. We couldn't be happier???? - Patricia from Leesburg, VA
We had such an awesome experience dealing with Beckley's RV from start to finish. A HUGE SHOUT OUT to our Sale Rep Scott, he is personable, knowledgeable, patient, and just an overall genuine person. He is an asset to the Beckley's team!! Thank you for everything! We appreciate Scott and the Beckley's team!! - Stacy
Had a solid buying experience, no games or high pressure sales. I went to Beckley’s for a specific unit after doing some research, but Greg Habina took the time to learn more about our needs, made some recommendations, and provided a comprehensive look at several other options and at no point tried to push us into a sale. Over the course of a couple of days Greg stayed in touch, we made a decision, and came back to purchase. We had a nice tour of the store, bought some supplies, and they were kind enough to take to our unit while we finished the financing. Usually this is the point where a buyer is pressured to add on a bunch of stuff in the heat of the moment, but Justin Todd did none of that. The paperwork only took a few minutes and felt more like a casual conversation than a high stakes purchase. I’ve bought countless vehicles throughout my life and I kept waiting for the usual sales tactics to surface, but honestly have to say it was a very transparent, friendly, and pleasant experience. Unlike some of the big box RV companies that we dealt with prior to this purchase, Beckley’s is operating at a different level and the family owned company DNA is apparent. Greg, Bill Woodcock, and the entire team worked in earnest to structure a great deal for us, highly recommend. Lastly, while we stood under this umbrella Greg was standing in the rain taking this picture, think that sums up his commitment to his customers! - Francis from Greenmount, MD
Worked mainly with Chuck Liller & Justin Todd (finance) on a new travel trailer. Beckley's makes it easy as they have a drive through winterization service which we have used in the past. We were able to negotiate a fair deal with them on an inventory unit, Chuck and the owner Kelly were very patient with us as we wanted to use our own financing. Beckley's wound up having the best rate so we wound up using their financing. Justin was a straight shooter and didn't try to pressure us into purchasing a bunch of extras in finance.
The staff is very friendly and the service is very good. They clearly care about the customer and do everything possible to ensure 100% customer satisfaction. I know this because our deal was not a quick or simple deal we also pressed for Saturday delivery at the end of June which was very busy. They went above and beyond to comply with all our requests.
Highly recommended! - Ken
This was our first camper and the experience was quite delightful, Scott Subasic was a great salesman, no pressure, explained the different models and had the patience to answer all our questions of the many models we looked at. Finance was easy and went really well, everyone were nice and helpful. We will definitely be back for our next camper when the time comes. - Brad
This review is long overdue for Beckley's but mostly for Jordan. My review is going to be a long one but you will see the lengths that this man (and the company) went to make sure that my customer experience was nothing but a top class.
Let me first say that we live in California. My wife and I were celebrating our 20 year anniversary and we had always wanted to go on a cross country trip. After years of renting RVs we had decided to purchase one of our own. After a few false starts with others in CA, we decided to look outside of the state for the Brinkley model i 294.
Unfortunately at the time we were looking, no company had one for sale. It felt like we had called almost every Brinkley dealership in the country. Some had made promises to get a unit and others were straight shooters saying they couldn't get the unit in the timeframe we wanted it, but a few months down the road.
That was until I called Beckley's RVs and I was put in contact with Jordan. He told us that they had a 294 possibly on the way, but he wanted to check. He called me back in about 20 minutes and said he could put a rush on it for us. This was because in 2 weeks my wife and I were planning on flying across country, renting a truck, and then driving back to CA. Oh and I threw in a curveball also asking him upgrade the solar package before we got there.
To my amazement he said he was confident that his team was going to be able to do it and for some reason I had full trust in him. I have been in and around sales my entire life and you know you can just tell when someone is selling you some BS to close you. NEVER once did I ever get that icky feeling that you get with a pushy sales person.
Just the opposite, in fact you could tell he cares about his clients and he is just there to provide options to the client with integrity and guidance. Then when they decide, he helps them get what they want. THAT is what a sales representative should do and how they should act. - Will
This was our very first RV purchase as we finally decided to upgrade from car/tent camping to a trailer. We love our new Springdale Classic 200RLC. Hunter was amazing to work with and very patient with all our questions. Beckley's made it super easy to shop and purchase. - Paul
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