Beckley's RVs Customer Testimonials
Beckley's RVs separates our self from the rest of the RV industry because of our dedication to customer satisfaction. We are so dedicated to this goal that we have hired an outside company to generate monthly CSI reports that track how our sales team and service department are performing as related to customer satisfaction. CSI stands for Customer Satisfaction Index. Our RV salesmen are graded on this report and strive to make every customers visit a positive one.
Great Service!Rhonda and Bruce,
My wife and I picked up our 2014 evergreen trailer having the slide repaired.We were able to talk with the mechanic who repaired it .He told us where the control boxes for the slides were located and even pulled out the electrical panel to re-position the controller so it could be accessed.While hooking up our trailer to leave he came out and showed me where I should be lubricating the slide and how to do it.Unfortunately we did not get his name but I am totally impressed to the service he provided and the instruction on how to lubricate the slide.We will be using your service department from now on and will refer all that need service to you.Very nice service people throughout the whole service department..Thank you for the great service! H.M. - Herbert from Mount Airy, MD
made the buying experience as simple as possibleMisty and Shawn,
I want to thank you for all the support and help you have provided us. My wife and I bought our Winnebago Micro Minnie from Beckley's last September.and have been extremely happy with the service we have received from the both of you.
Shawn, you made the buying experience as simple as possible. You explained what options were available and the how they would benefit our camping experience. During the walk-through of the trailer you showed us how everything worked and made sure all the problems were taken care of before we took the trailer home.
Misty, you have been great to work with for both winter storage and warranty service.. Unknown to us, our credit card company put a security hold put on our credit card that you had been using for the monthly storage fee due to possible credit card fraud and you helped us work through that with minimum problems. Thank you. I am active on several travel trailer websites and have been hearing that it took people 3-4 months to get warranty repairs done to their trailers. We had three different warranty repairs done (all small items but things that needed to be done) and all of them were done in what I considered to be well within a reasonable amount of time, not months of waiting. Plus unlike some service centers, the repairs were done correctly the first time.
We have been very happy with the service we have received from Beckley's and will continue to recommend you to all our camping friends.
Bruce - Bruce
professionalism and attentivenessThe customer service agent, Bryan Dilley, did an outstanding job from first engagement to closing our purchase.
The Beckley’s buying experience was amazingly organized and well-thought out. Never did my wife and I get frustrated. Bryan’s professionalism and attentiveness help us get the travel camper we had been looking at for two years. We now own our perfect camper.
- Clint from Ashburn, VA
Above and beyondDear Tim, I wanted to send you a little note letting you know how happy me and Kandra are with our new 5th wheel camper. You, Bryan, Mike and the entire staff at Beckley's really go above and beyond to ensure every customer is satisfied. This is our second purchase from Beckley's and we look forward to a long relationship with your dealership...Thanks again for all your help. - Kandra from Edgemere, MD
Great Toy-Hauler ExperienceI wanted to reach out and thank the Beckley's team at Thurmont for a great toy-hauler experience both yesterday and at the RV show in Timonium. I fell in love with the KZ Sportsmen Classic 180THT at the RV show and picked it up just yesterday. Everything from the sales experience, to the financing, to the installs on my truck, to the parts department tour was professionally handled. I can't say enough good about the experience; you guys will be seeing me frequently in the future for parts, service, and any future trade-ups! I posted a good review on my club's Facebook page if you're interested in reading it. Thanks again! - Trey from Lovettsville, VA
You all have a top notch system there.Although this may be a form letter from you, we want to make sure that you know how thrilled we are with you all, from YOU, Tim, to Gary (the manager) to the parts people helping us find what we needed today, to the service guys that did a bang up job cleaning up and sprucing up the 2018 Clipper 21RD.
You all have a top notch system there.
I'm am sorry that it got so hot that I didn't really get time to thank you but we are already adding our personal touches to it and look forward to our first camping trip. We just LOVE this trailer soooooooo much!
- Gail from VINT HILL FRM, VA
very pleasedI just want to tell you how very pleased we are with our new Micro Minnie Winnie and the service and attention we got upon our picking up the trailer.I have been researching RVing for about six months and watch Going RVing every Wednesday night.I am soon retiring and want to travel some and decided on RVing .We went to your Grand Opening at New Oxford and was given a great deal. I can't say enough about Chris and his desire to please the customer. Very thorough and professional and a heck of a nice guy. If your whole company is like this I am sure you will do very well in this area. Thank You Very Much - Ron from Littlestown, PA
Complete SatisfactionWe want to express our complete satisfaction in our recent purchase of a 2017 Winnebago Winnie Drop from Patrick Murphy. Patrick Murphy is a definite asset to Beckley's R.Vs. The time and professionalism he dedicated to us was extremely impressive! Thank you Pat for being the person that you are!!! Next, Bill Woodcock. Another individual that left an everlasting impression with us! Bill was kind, considerate, knowledgeable, and caring. Great guy! Also, Derek Smith! This is our first RV purchase and Derek was more than professional in explaining what is essential for our Trailer. Derek has been instrumental in procurement of a cover that will actually fit our new prized possession. This entire experience has been enjoyable from the day we were blessed to meet Patrick. We have shared our feelings with friends and family about the fine establishment Beckley's RVs represent! We hope that management will take the time to recognize Pat, Bill & Derek as these kind of employees set the standard for such a competitive industry. God Bless and Thank you again for the absolutely positive support! Kent & Cheryl - Kent from Front Royal, VA
Thanks!We picked up our new T@B max s today and are satisfied customers. Ed was very friendly and helpful through the process and went over the rv with us in great detail. Kudos to Shane in service as well. He was very courteous and knowledgable. When we ran into a small hiccup in the installation of the receiver, Craig Beckley and Shane were right there to go over the issue and explained what needed to be done. The impression we have is that Beckley's wants it done right. We will need to come back to get the Honda Pilot hitch cover installed but I am satisfied that we are getting top notch service. Thanks
Mike - Michael from Centreville, VA
Great job!I just want to compliment your staff on my experience with Beckley's. Shawn and Matthew were so incredible. Ronnie and I could not have been more pleased. The knowledge that these guys have was great. They hung in there with us. Gave us space when we needed it. I so appreciate your customer service.
I am in the customer service business. I am a sales manager for a clothing store in our area. Your staff gets a A+++. All were helpful. I am also a part time realtor of 33 years. Cant say enough. Thanks you all.
Mary - Mary from Staunton, VA
RV was amazingGood morning Sherry,
Just wanted to let you know that the RV was amazing and we are absolutely recommending your company to friends and family. I operated the RV safely all weekend and it met/exceeded all expectations so just wanted to thank you for all the help! Thanks again and have a great holiday week.
- Matthew from Gaithersburg, MD