Testimonials
Beckley's RVs Customer Testimonials
Beckley's RVs separates our self from the rest of the RV industry because of our dedication to customer satisfaction. We are so dedicated to this goal that we have hired an outside company to generate monthly CSI reports that track how our sales team and service department are performing as related to customer satisfaction. CSI stands for Customer Satisfaction Index. Our RV salesmen are graded on this report and strive to make every customers visit a positive one.
The service we received from the moment I contacted the Beckley's Camp Center was excellent. My wife and I wanted a used 2015 used T@B that Beckley's had for sale. The only problem was we live in Illinois and Beckley's is in Maryland. I say this because you don't normally see used T@B's for sale, and the turn around for something we wanted would of took months to order. My first conversation was with the internet representative Matt. Matt was very welcoming and most of all patient, especially because I'm new to the camper seen. Matt not only steered us in the right direction but he suggested camp grounds in the area we could stay to spend the weekend in our new T@B. The next step was to connect with a sales rep who Matt recommended. Nick Wolf became our sales rep we would be dealing with throughout the purchasing process. My wife and I were very impressed with our welcoming from everyone at Beckley's the moment we walked in the door. Remember, we just drove 11 hours to pick up our first camper and camp at a camp ground in Gettysburg PA. Nick had the camper ready for us to view for the first time and went over the entire operational features of the camper. My wife and I were very impressed with the patience in which Nick exhibited. Nick & Beckley's camp center (everyone was so friendly) were true to us about everything we agreed once we got there (traveling 11 hours). It turns out the crank wrench to stabilize our T@B was the wrong size, so I contacted Nick directly that evening and he was quick to reply and give us some options to resolve the problem. Our experience was a good one at Beckley's, so I have no problem recommending them to anyone! Thanks to Matt for getting the ball rolling and handing me off to Nick to make the deal happen. My wife works in the business industry and I in the educational field. We both were very happy with the way we were treated from the start. We love our T@B and plan to camp again this weekend!!! - Joe from Wheaton, IL
This was our first camper and the experience was quite delightful, Scott Subasic was a great salesman, no pressure, explained the different models and had the patience to answer all our questions of the many models we looked at. Finance was easy and went really well, everyone were nice and helpful. We will definitely be back for our next camper when the time comes. - Brad
This review is long overdue for Beckley's but mostly for Jordan. My review is going to be a long one but you will see the lengths that this man (and the company) went to make sure that my customer experience was nothing but a top class.
Let me first say that we live in California. My wife and I were celebrating our 20 year anniversary and we had always wanted to go on a cross country trip. After years of renting RVs we had decided to purchase one of our own. After a few false starts with others in CA, we decided to look outside of the state for the Brinkley model i 294.
Unfortunately at the time we were looking, no company had one for sale. It felt like we had called almost every Brinkley dealership in the country. Some had made promises to get a unit and others were straight shooters saying they couldn't get the unit in the timeframe we wanted it, but a few months down the road.
That was until I called Beckley's RVs and I was put in contact with Jordan. He told us that they had a 294 possibly on the way, but he wanted to check. He called me back in about 20 minutes and said he could put a rush on it for us. This was because in 2 weeks my wife and I were planning on flying across country, renting a truck, and then driving back to CA. Oh and I threw in a curveball also asking him upgrade the solar package before we got there.
To my amazement he said he was confident that his team was going to be able to do it and for some reason I had full trust in him. I have been in and around sales my entire life and you know you can just tell when someone is selling you some BS to close you. NEVER once did I ever get that icky feeling that you get with a pushy sales person.
Just the opposite, in fact you could tell he cares about his clients and he is just there to provide options to the client with integrity and guidance. Then when they decide, he helps them get what they want. THAT is what a sales representative should do and how they should act. - Will
This was our very first RV purchase as we finally decided to upgrade from car/tent camping to a trailer. We love our new Springdale Classic 200RLC. Hunter was amazing to work with and very patient with all our questions. Beckley's made it super easy to shop and purchase. - Paul
Fantastic service every time whether to call upon or leave RV for service. Bobby in service is outstanding in his knowledge and expertise. He is courteous with utmost compassion for any situation that I have encountered. Needless to say he has always been available to take my calls. - Karen
We had a fantastic experience with our sales rep TJ at Beckley's. TJ was fantastic, we went multiple times unsure about what layout and type of fifth wheel we needed for our first RV purchase and he was super patient and helpful narrowing down our choice. He was very knowledgeable and always found the answers to our questions promptly. We ended up purchasing the 2024 Grand Design Solitude Influence 4003BH. We love it! This will be our full time home for the next year + and we couldn't have made a better choice, it's great. We're thankful we found Beckley's and TJ for a seamless purchase process. Everyone was incredibly kind and helpful at every step of the way. - Thomas
Size - Edward from West York, PA
I really like that there is only one pull out for sleeping, and the camper has a couch that is perfect for lounging/additional sleeping area. - Kelly from VA
I traveled from North Carolina to purchase my Pleasure Way and it was worth the trip. After a problem, Beckley’s went above and beyond to ensure my issues were addressed. If you want RV sales or service, Beckley’s is the place—even if you have to travel 350 miles to get there!!! - David from Clayton, NC
Misty and Shawn,
I want to thank you for all the support and help you have provided us. My wife and I bought our Winnebago Micro Minnie from Beckley's last September.and have been extremely happy with the service we have received from the both of you.
Shawn, you made the buying experience as simple as possible. You explained what options were available and the how they would benefit our camping experience. During the walk-through of the trailer you showed us how everything worked and made sure all the problems were taken care of before we took the trailer home.
Misty, you have been great to work with for both winter storage and warranty service.. Unknown to us, our credit card company put a security hold put on our credit card that you had been using for the monthly storage fee due to possible credit card fraud and you helped us work through that with minimum problems. Thank you. I am active on several travel trailer websites and have been hearing that it took people 3-4 months to get warranty repairs done to their trailers. We had three different warranty repairs done (all small items but things that needed to be done) and all of them were done in what I considered to be well within a reasonable amount of time, not months of waiting. Plus unlike some service centers, the repairs were done correctly the first time.
We have been very happy with the service we have received from Beckley's and will continue to recommend you to all our camping friends.
Bruce - BRUCE
The customer service agent, Bryan Dilley, did an outstanding job from first engagement to closing our purchase.
The Beckley’s buying experience was amazingly organized and well-thought out. Never did my wife and I get frustrated. Bryan’s professionalism and attentiveness help us get the travel camper we had been looking at for two years. We now own our perfect camper.
Thanks Bryan.
Thanks Beckley.
Cheers
- Clint from Ashburn, VA
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